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FAQS

  • What materials are Sulis Swimwear products made from:

Sulis Swimwear products are crafted from high-quality, sustainable materials such as recycled nylon and eco-friendly fabrics. We prioritize both style and environmental responsibility in our designs.

  • How should I care for my Sulis Swimwear pieces:

To ensure the longevity of your swimwear, we recommend hand-washing with cold water and mild detergent. Avoid harsh chemicals and prolonged exposure to sunlight to maintain the fabric's vibrant colors and shape.

  • Size Guide:

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  • Do you offer international shipping:

Our warehouse is located in Hong Kong. Enjoy free shipping on all orders within Hong Kong.

For international orders, shipping fees will be calculated based on your destination and order details.

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  • Orders typically arrive within 6-10 business days from the date of shipment.

  • Delivery times may vary based on the shipping destination and local customs processing.​

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

  • Customers are responsible for paying any customs charges or import duties levied by their local customs authority.

  • For any questions or assistance regarding shipping, please contact our customer service team at info@sulis-swimwear.com 

  • We're here to help you with any shipping-related inquiries and ensure a smooth delivery experience.

  • What is Sulis Swimwear's approach to sustainability:

Sustainability is at the heart of Sulis Swimwear. We strive to minimize our environmental impact by using recycled materials, reducing waste in production, and partnering with ethical manufacturers. 

  • How can I contact Sulis Swimwear's customer service:

For any inquiries or assistance, our customer service team is available to help. You can reach us via email at info@sulis-swimwear.com , or through our contact form on the website. We aim to respond promptly to ensure a seamless shopping experience for our customers.

  • Can I return or exchange items purchased from Sulis Swimwear:

  1. Eligibility:

    • We accept returns on unused and unwashed items within 14 days of delivery.

    • Items must be in their original condition with tags attached.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at info@sulis-swimwear.com to obtain a Return Authorization (RA) number.

    • Returns without an RA number may not be accepted.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

    • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

  4. Refunds:

    • Once your return is received and inspected, we will process a refund to the original payment method within 30 business days.

    • Shipping charges are non-refundable.

Exchanges

  1. Exchanges Process:

    • If you need to exchange an item for a different size or color, please contact us to arrange an exchange.

    • Exchanges are subject to availability. If the desired item is out of stock, we can issue a refund or store credit.

  2. Exchange Shipping:

    • We cover the shipping costs for sending exchanged items back to you (applicable for the first exchange only within the same order).

Additional Information

  • Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance.

    • We may require photos or additional information to process a replacement or refund.

  • Final Sale Items:

    • Final sale items are not eligible for return or exchange unless they are damaged or defective upon receipt.

 

For further assistance or questions regarding our return and exchange policy, please contact our customer service team. We're here to ensure you have a seamless shopping experience with Sulis Swimwear!

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